The lockdown has had a very significant impact on an industry already badly affected by COVID. But it has also shown how agile the HoReCa industry is, as it swiftly adapted to new constraints and developed take-away, click-and-collect and home delivery offers. These were made possible by the digitisation of points of sale and the deployment of online offers. There is every reason to believe that these modes of consumption, which were already well entrenched in consumer habits, will become even more so, ever after establishments reopen. When this time comes, what needs to be anticipated to guarantee quality service and health safety?
First of all, communication on hygiene rules and good practices must be easily accessible and clearly displayed in the establishment. Teams must be an effective relay in the event of a breach. Training teams in sanitary protocols is a key factor of success to ensure smooth reopening.
Social distancing between teams is essential, but it must also be applied by clients, who might be more lenient with the rules. It is therefore necessary to provide clear floor markings and, if possible, signs reminding them of safety and hygiene rules in force.
Disinfection and cleaning are key in preventing the virus. They must be taken seriously by implementing a proper surface cleaning and disinfection plan. This plan targets work equipment, payment areas, door handles and other surfaces that are easy to reach and touch, such as stair railings.
Social distancing between customers and employees is another key measure to be enforced. Customers must wash their hands using hydro-alcoholic gel as soon as they enter the establishment. Wearing a mask is, of course, essential when customers are not eating or drinking. Menus must be dematerialised via QR code or online to avoid unnecessary contact. Pindot provides a concrete solution to these health constraints.
As part of contact tracing protocols, it is essential for the manager to retrieve customer data so people who may have been in contact with the virus can be warned, and therefore isolated. With Pindot, personal information can be collected via a QR code so as not to spread the virus unnecessarily. Customers simply fill in their information, which is transmitted to the manager and stored for the time necessary in case another customer tests positive after their visit to the establishment.
Rules reminders are another essential aspect. Indeed, employees are in the frontline and can be exposed to customer breaches. Sometimes a reminder of the rules is enough to lead a customer to adjust their behaviour. It is therefore essential to raise awareness among teams so they canensure rules and instructions are respected by customers as well as their colleagues, suppliers or any other person working in their establishment. Otherwise, employees would be unnecessarily exposed to the virus.
While the entire industry is anxious to get back to normal business, it is essential to respect some strict rules to ensure the safety of all stakeholders and reap the benefits of reopening in the long term, in complete peace of mind.